Website Terms

Terms &  Conditions

1. Definitions
Raven Monumental Ltd - Our business address is 2 Henderson. Our business telephone number is 01463 712925. References to the terms "us" and "we" in our terms and conditions and throughout our website refer to "Raven Monumental". References to "you" and "customers" or "the customer" refers to customers who have purchased from our shop or online store. References to "visitors" or "site visitors" refers to visitors to our online shop or retail store who have not purchased any goods or services from Raven Monumental

2. Prices
All prices displayed on our website are in UK Pounds (GBP) and are correct at the time the product is placed on our website. All prices include VAT at the current UK rate. Shipping charges are stated separately and may or may not apply to orders. We reserve the right to decline any order that may include a product with an incorrect price or shipping cost.

3. UK Orders

All orders placed on our website are processed manually as soon as possible. Raven Monumental reserve the right to decline any order for any reason. When you (the customer) place an order on this website a sales order is created for you and you will receive emails regarding the status of your order. Please use the contact form on the website to contact Raven Monumental regarding any order, supplying your order number and other details with the form.

4. International Orders

"International Orders" means orders received by us on the Raven Monumental website from outside the United Kingdom of Great Britain and Northern Ireland. At this time we are not accepting international orders. Any order received from outwith the UK will be declined by Raven Monumental.

5. Order Processing

We attempt to process all orders within 48 hours of receipt from the website. Your order will not be processed until we are confident the items are ready for dispatch. Card payments (eg: credit cards, debit cards etc) are also processed manually by Raven Monumental within our physical retail shop. No card processing or credit card approval takes place online. This ensures that you will not be charged until we are ready to ship your goods to you. From time to time we may be awaiting stock or temporarily out of stock. In the event of this happening you may receive an "order pending" email from our website. Your full payment will not be processed until your order is fully accepted, upon which you will receive another email from the Raven Monumental website. 

6. Errors And Omissions

Raven Monumental Ltd reserves the right to correct or alter any error or omission on any part of any item displayed on our online store, such as price, shipping cost, description, images and product name/brand. If an error has been discovered regarding an order that has already been placed the order will not be processed or accepted until the customer has been notified.

7. Deliveries And Shipping

Raven Monumental Ltd will notify you of a date for installation once order has been approved and signed off. If for any reason the date cannot be fulfilled, you will be notified by email of a new installation date. If there is any delay, such as items being out of stock or no longer available, your order will not be processed, and you will be notified of the status of your order by email.

8. Inspection Of Goods

All goods are thoroughly inspected by Raven Monumental Ltd before dispatch. This ensures the products reach you in perfect condition. Upon receiving your product please examine the memorial carefully. If the memorial is damaged in any way whatsoever please notify us within 7 days.

9. Return Of Goods

There are no return of goods once the order has been processed.



Cancellation Of Orders

You, the customer, have the right to cancel any order made to Raven Monumental Ltd within 7 days of the order being placed provided the cancellation of the order and return of the goods is in accordance with the terms and conditions on the Raven Monumental Ltd website. Your order will be cancelled upon receipt.

Product Warranty

Many items sold on this website have a manufacturers warranty included with the product. This warranty is supplied directly from the manufacturer and Raven Monumental Ltd accepts no liability with regard to any aspect of manufacturers warranties.

These terms and conditions were last updated by Raven Monumental Ltd in December 2021.